AC Transit’s new website (www.actransit.org) is an improvement. However to make AC Transit’s 158 line network of bus lines more useful to riders and would-be riders, additional work is needed:
Under “About Us”, “Facts and Figures”, there is an easy-to-understand set of graphics showing six measurable indicators of system efficiency and operating effectiveness. Included are On-time Performance, Mean time between Road Calls, Customer Complaints, Weekday Ridership, Annual Ridership and Fare box Recovery. Also needed are Weekday Transbay Ridership, Average 24-hour bus speed, and Operating and Maintenance Cost per Transit Trip.
Unfortunately these charts only go back a few months. It should be possible to see the trends in at least the 7 key indicators shown below for the last one year, five years, ten years and twenty years. Performance measures help gauge the effectiveness of any organization and should be easily accessible from website Home Pages.