When a large public agency is confronted with a new problem or added responsibility the tendency is to hire new people to handle the new work. There are several problems with this approach. First it is often difficult for a public agency to identify prospective employees with the needed experience and qualifications. Delays in deploying competent people in a timely manner often lead to very bad outcomes. It should also be noted that whenever someone is hired by a large agency the tendency is for that individual to remain on the payroll long after the need for his or her services has passed. It is partly because of this reaction to new problems and responsibilities that large agencies tend to continue to grow in size.
But there is another model of how things can work that seldom gets the attention it deserves. Below are two examples of Bay Area agencies that have achieved astonishingly high levels of achievement with very small staffs.Continue reading