Since last June Mayor Breed’s “San Francisco Muni Reliability Working Group” has looked for ways to improve overall Muni performance. Chaired by SFMTA Vice-Chair Gwyneth Borden and former City Controller Ed Harrington, the group was comprised of 13 individuals, including two San Francisco Supervisors and representatives of the Transportation Workers Union and various other organizations.
The group’s final report contains 66 recommendations, broken down as follows: Technical and Operations: 18, Workforce and Hiring: 24, Context and Regional: 17, and Governance and Organizational: 7. BATWG has reviewed the report and has the following responses:
There are many good ideas embodied in the report. However the Muni is part of the San Francisco Municipal Transportation Agency (MTA), a complex and multi-layered 6,000 person organization operating in a difficult fishbowl environment subject to virtually continuous public scrutiny. No group of 13, no matter how dedicated, could adequately identify and respond to all the opportunities to improve the functionality of such an organization. For this reason the Mayor’s group was quite dependent upon Muni management for information and therefore took many of its improvement ideas from proposals already in circulation. The Mayor’s effort is ok as far as it goes, but more is needed.
Bringing a very large and growing organization like the MTC including Muni up to its full operating potential will require periodic management audits of the entire organization. These audits would necessarily have to be comprehensive and completely independent.
Technical and Operations: