A Compendium of Trouble Spots
When it comes to developing major infrastructure projects, the performance of the Large Bay Area Transportation Agencies has been lackluster at best. It’s easy to write this off as inexperience, too many cooks in the broth, unwillingness to admit error, or plain incompetence. And those factors are unfortunately often present. But that’s not the whole story.
Here are a few of the largely ignored trouble spots:
Outreach: It is necessary to give people an opportunity to respond to proposed public actions. That’s what outreach used to mean. But in recent years it’s become much more than just giving interested parties an opportunity to weigh in. Instead, a great deal of effort (sometimes costing hundreds of thousands of dollars in consulting fees) is often put into asking everyone in sight what he or she wants by way of new transit. Does someone who hasn’t ridden a bus for 30 years have a good answer to such a question? Does someone worried about his job or sick child or looking forward to next Thursday’s bocce ball match? Probably not, but if the question is asked, people will try to answer it in some fashion. What is the value of this kind of off-the-top “input”? Answer: minimal.
Instead of beating the bushes to elicit as much abstract comment as possible, a better approach would be to first develop concepts sufficient to give people something to respond to, and then reach out broadly to let those who are interested have an opportunity to speak or write their opinions. This kind of outreach would improve its quality and usefulness and likely cost much less.

