In April the Sonoma Marin Area Rail District Board (SMART) considered performance measures for its commuter rail operations. introduced by SMART’s recently hired CFO, Heather McKillop; it was the first time the SMART Board has focused on measuring its performance since the startup of rail service in August of 2017.
Staff recommended the Board adopt seven measures:
- Operating Expense per Vehicle Revenue Mile
- Operating Expense per Passenger Mile
- Passenger Trips per Vehicle Revenue Mile
- Average Fare per Passenger
- Bike/Ped Pathway Usage
- On-Time Performance
- Customer Satisfaction
The first four performance measures are readily available from the annual National Transit Database, (FY19/20 NTD statistics are shown in graphic form below). Measures five through 7 are not currently produced or available and will require additional data collection and presentation effort.